Retail Return Policy

All of PONDS1  partner sites receive a 

15 Day Money Back Guarantee.

  Our Return Policy in detail:

You have 15 Days to contact us from time of order delivery. See product exceptions to find out if your product qualifies for a return.

• We deduct the actual shipping and handling fees
• A 15% Restocking Fee
• This applies to most items unless noted in writing.
• Credits are usually processed within 14 days of receipt of the item.
• All items must be SEALED!

Exchanges: When exchanging brand new sealed items for another product, we follow the same policies outlined here but NO restocking fees!

All merchandise must be returned in the original brand new sealed condition as delivered to you.

• Closeouts, special orders, as well as daily deals and Weekly and monthly specials are not returnable.
• Return Policy only applies to retail sales. Wholesale sales have their own policy.
• All returns must be sent to us at the senders' expense. Ponds1 and its partner online stores can not incur shipping charges for returned packages.
• Used / Tested items will not be accepted.

* ALL Returned items must have a Return Authorization Number (RGA) Clearly noted on the top of the box. Items that do not have this number will be refused at the senders' expense.

Requesting a Return Authorization Number  (RGA #)

Customers wishing to return an item should email to support@ponds1.com   and please provide your complete name as ordered under and the invoice number along with full details of the return.  

Can I cancel an order?

You cannot cancel an order once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Cancellation requests need to be submitted by e-mail. If there is time to cancel the order there will be a 10% surcharge for doing this as noted in the shopping cart at checkout.

Lost or Damaged Packages

Ponds1 is not responsible for items damaged by the carrier. Your items are insured by the carrier, so inspect your order when it arrives. DO NOT sign for a damaged parcel without full inspection of the contents. If you receive a damaged item, send an email to support@ponds1.com  and please provide your complete name as ordered under and the invoice number along with full details of the damage. Be sure to keep all packing material and the shipping box until the carrier inspects. 

Free or Reduced Freight

• If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated above.
• If you are returning a partial order be advised that we will minus the complete shipping charges if the part of the order that you keep is under $149.00
• Handling Fees are non-refundable.